Pragma Group is seeking a Learning and Development Intern to support its Academy Operations Team in delivering effective training programs. This fixed term contract role involves performing administrative functions and providing assistance to learners and presenters during both in-person and online training sessions. The position offers a hands-on opportunity to engage with the delivery of training courses and contribute to the overall learning experience.
About Pragma Group
Pragma Group, through the Pragma Academy, delivers a range of training courses and programs to a diverse audience. The company is committed to providing high-quality training in both traditional classroom settings and virtual environments, ensuring that learners receive memorable and effective instruction.
Programme/Position Offerings
- Position Type: Learning and Development Intern
- Duration: Fixed Term Contract
- Location: Midrand, Gauteng, South Africa
- Key Exposure:
- Exposure to both in-person and online training delivery
- Experience in training administration and learner management
- Interaction with a diverse range of learners and training presenters
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Key Responsibilities
- Communicate with delegates via email and telephone to answer course-related queries
- Capture booking registration forms to enroll delegates in training courses
- Input delegate data into the Learner Management System and manage related documentation
- Provide support during classroom training by handling printing, catering arrangements, room setup, and assisting presenters
- Assist in the delivery of virtual classroom training by welcoming delegates, hosting onboarding sessions, demonstrating virtual platforms, and troubleshooting issues
- Generate training reports and certificates
- Collate course feedback into client close-off training reports
Eligibility & Requirements
- Minimum qualification of Matric (National Certificate Level 4 or equivalent)
- A tertiary qualification in Business Administration, Marketing, Finance, HR, or Learning and Development is desired
- At least 1 year of experience in training administration, online learning, classroom training, or working with learner management systems is advantageous
- Experience in hosting webinars or online conferences is advantageous
- Strong command of the English language, both written and verbal
- Proficient in Microsoft Outlook, Word, and Excel
- Good telephone etiquette and a strong focus on service excellence
- A positive and professional virtual online presence
How to Apply
All candidates are advised to review the application requirements carefully before submission.
Job Req ID: PRA250325-1
Closing Date: 8 April 2025