Old Mutual – Trainee Call Centre Agent (Re-Posted)

Description

Old Mutual is recruiting a Trainee Call Centre Agent based in Pinelands. The role focuses on telephonic (outbound) sales and service, marketing Old Mutual products to new and existing clients in line with their needs and financial goals, while maintaining a high standard of customer service and personal productivity.

About Old Mutual

Old Mutual is a pan-African financial services group providing a range of solutions across insurance, investments, savings, lending, and related financial advice and protection offerings. The organisation operates through multiple business clusters and focuses on expanding access to financial services, supporting long-term customer outcomes.

Programme\Position Offerings

• Position Title / Programme Name: Trainee Call Centre Agent
• Division / Business Unit: Not specified
• Location: Pinelands, Western Cape, South Africa
• Employment Type: Not specified (Trainee role)
• Industry: Financial Services

Key Responsibilities

• Market Old Mutual products to new and existing clients telephonically, aligned to client needs and financial goals.
• Deliver consistent, high-quality customer service and maintain superior service delivery standards.
• Manage time and tasks effectively to meet sales and service targets.
• Identify sales opportunities through consultative selling, probing questions, and customer engagement.
• Maintain accurate customer and sales data using CRM and related systems.

Attributes Required

• Customer-oriented with strong interpersonal skills.
• Target and results driven, motivated by performance and earning potential.
• Resilient and able to remain effective despite setbacks.
• Influential communicator with strong written and verbal communication skills.
• Strong time management and self-discipline in a performance environment.

Eligibility Criteria

• Matric / Grade 12.
• 6–12 months outbound call centre sales experience or retail sales experience.
• Previous financial services experience (desirable).
• Clear credit and criminal records (required).
• Computer literacy (MS Office).
• Good written and verbal communication skills.

How to Apply

Please ensure that your application includes an updated CV and any relevant supporting documents.

• Application Closing Date: 02 September 2026
• Job Requisition ID: JR-70932