MCI – Call Center Agent

Description

MCI is seeking Call Center Agents to support inbound and outbound customer service and sales operations for a wide range of clients. This role involves assisting customers, resolving queries, promoting new products or services, and ensuring excellent customer experiences. Both full-time and part-time schedules are available, offering a valuable opportunity for individuals looking to start or grow a career in the Business Process Outsourcing (BPO) industry.

About MCI

MCI (Marlowe Companies Inc.) is a global Business Process Outsourcing (BPO) and technology solutions provider. The company delivers customer experience, contact center, IT, and administrative support services to clients across multiple industries and locations worldwide.

Programme\Position Offerings

• Position Title: Call Center Agent
• Location: Cape Town, Western Cape, South Africa
• Employment Type: Full-Time & Part-Time
• Industry: Business Process Outsourcing (BPO) / Customer Service
• Career Level: Entry-Level

Key Responsibilities

• Handle inbound and outbound customer interactions professionally and efficiently.
• Resolve customer issues, provide product or service information, and ensure customer satisfaction.
• Accurately document customer interactions, complaints, and resolutions.
• Research and coordinate with internal teams to resolve customer inquiries.
• Follow all scripts, procedures, and compliance policies.
• Meet performance targets related to customer satisfaction and call handling.
• Participate in training sessions and maintain updated knowledge on systems and processes.

Attributes Required

• Strong communication and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Ability to multitask, remain calm under pressure, and manage time effectively.
• Team player with a customer-centric approach.
• Adaptable, enthusiastic, and self-motivated.

Eligibility Criteria

• Minimum Grade 12 / National Senior Certificate (NSC).
• Computer literacy (Microsoft Office Suite and Windows systems).
• Typing speed of at least 20 words per minute.
• Strong command of English (verbal and written).
• Applicants must be authorized to work in South Africa.
• Willingness to work shifts, weekends, and public holidays if required.
• Previous customer service or call center experience will be advantageous but not mandatory.

Compensation and Benefits

• Competitive base pay with performance incentives.
• Paid training and career development opportunities.
• Annual leave and medical insurance (after probation).
• Internal promotion and advancement pathways.
• Supportive and inclusive workplace culture.
• Casual dress code and positive work environment.

How to Apply

Please ensure that your application includes an updated CV and any relevant supporting documents.