Sales Consultant at Little Falls: Your Gateway to a Customer-Centric Career
If you’re looking for an opportunity to engage with customers, understand their needs, and provide top-notch service, then the role of Sales Consultant at Little Falls is tailored for you.
This position offers a chance to connect with customers, offer them the right products and services, and ensure their satisfaction through exceptional sales service.
Purpose of the Role
As a Sales Consultant at Little Falls, your primary goal is to consult with customers to understand their needs and provide them with the ideal product or service.
This role revolves around ensuring that customers receive the quality, convenience, and pricing they desire.
You’ll explain how products work and highlight available services, all while aiming for high levels of customer satisfaction.
As a Sales Consultant, your responsibilities include:
- Applying appropriate sales processes to build strong customer relationships and achieve sales targets.
- Ensuring high levels of customer satisfaction through exceptional sales service.
- Engaging customers to understand their unique requirements and guiding them toward suitable solutions.
- Providing personalized answers through a range of products and services.
- Identifying new business opportunities by staying informed about market trends.
- Following up on sales leads to maximize potential.
- Collaborating with the Department Manager and merchandisers to stock products preferred by customers.
- Maintaining an outstanding store condition, including layout, cleanliness, pricing, product availability, and visual merchandising standards.
- Active participation in the department’s commercial action plan.
- Assisting customers throughout their total project, from pre-sales to after-sales support.
- Proposing customized solutions that encompass products and various services such as delivery and installation.
- Autonomously managing the sales process by keeping the store well-stocked.
To excel in this role, you should meet the following requirements:
- Have a Grade 12 or NQF 4 equivalent qualification.
- Possess proven experience as a sales consultant (hardware knowledge is advantageous).
- Exhibit a passion for serving customers.
- Display a friendly, helpful, confident, and engaging personality.
- Demonstrate problem-solving skills.
- Understand pricing methodologies.
- Provide exceptional customer service.
- Be proficient in English.
- Possess curiosity and take initiative.
- Have strong relationship management skills.
- Be hardworking and lead by example.
- Ability to handle a customer portfolio at each stage of the sales process (before, during, and after).
- Be proficient in using various channels for sales, including emails, WhatsApp, and phone calls.
- Excel at multitasking.
Join Our Team
If you’re ready to embark on a customer-centric career journey and meet the requirements for this Sales Consultant role, we invite you to apply.
This is a permanent position offering a market-related salary.
While Little Falls awaits your contributions, your journey in providing exceptional customer service begins here.