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Homechoice Contact Centre Learnership Programme

Homechoice is offering a learnership programme where you can achieve a National Certificate in Contact Centre and Business Practices Support NQF Level 3 and 4.

Homechoice is in the local home-shopping retail industry in Southern Africa. The Homechoice learnership is directed at individuals with the desire to learn about the retail industry and get a qualification in contact centre and business practices support. 


Not specified. It is noted that if the details are no longer on the website, the opportunity to apply for the Learnership is no longer available. 

Location: Cape Town, Southern Suburbs

About Homecare:

Homecare is a retail company in Southern Africa which offers two different services. These services include retail shopping and financial services.

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On the retail side, you can purchase Homechoice’s home products online as well as at physical showrooms. The financial services department offers people the opportunity to purchase products by offering loans and insurance plans.

They have seen a growing demand for this service in the retail industry and so have decided to offer it as a Homecare service.

About the Homecare Learnership Programme:

The Homecare Learnership Programme will be giving the learner both theoretical and practical knowledge, as well as the skills to become a professional employee in the Contact Centre.

Throughout the learnership, the learner will be educated and supported by experts in the industry. The learner will be able to experience the culture of Homechoice by having access to their café and lounge area, staff restaurant, as well as the Homechoice’s overall employee support system.

This is an intrinsic part of their culture. The Learnership Programme is offering a NQF Level 3 and Level 4 Qualification. There are no differences in the requirements listed below.

Duration: The learnership will be 12 months long

Qualification: You will achieve a National Certificate in Contact Centre and Business Practices Support NQF Level 3 and 4

Eligibility Requirements:

  • Matric qualification, with subjects of Maths/Maths Literacy, and English as a first or second Language (certified copy of the qualification not older than 3 months)
  • Clear criminal record
  • Clear credit record
  • Unemployed
  • Below the age of 35 years 
  • No work experience is required

Skills / Competencies:

  • Meeting Customer Expectations
  • Teamwork
  • Communication and Impact
  • Handling Pressure
  • Planning & Organising
  • Adhering to Principles and Values
  • Organisational skills
  • Administrative Skills

How to Apply?

There is no difference to what is required for the two different NQF levels. However, please select the correct Learnership you would like to apply for highlighted below:

NB: The application is to be done online only: 

NQF Level 3 Link: HomeChoice Contact Centre Learnership (NQF Level 3) 2021-2022 (Reference HCH-1897)

NQF Level 4 Link: HomeChoice Contact Centre Learnership (NQF Level 4) 2021-2022 (Reference HCH-1898)

Please will you fill in all the required details and ensure you check them before submission. Your details will be evaluated and vetted to ensure that they are legitimate. If your details are found to be incorrect, your application will be denied. 

  • Upload your CV: include your skills, strengths, personal attributes, and contact details.
  • Upload your matric certificate
  • Accept the terms of the application.
  • Click “Submit”.

There is no specific closing date set, please apply as soon as possible as once the application has been deleted from the website, it is no longer available.

Date Listed: 22 June 2021

Your application does not mean acceptance to the programme. The committee will be evaluating each application and short-listing potential candidates. From there, if you are successful, you will be contacted.  

Contact details:

Phone: Tel: +27 21 680 1000


Address: HomeChoice (Pty) Ltd

78 Main Rd, Wynberg, Cape Town, 7800