Description
Discovery Life is seeking an Administrator to support the administration of individual funeral policies. The successful candidate will assist clients and financial advisors by ensuring timely, accurate processing and exceptional service delivery in line with Discovery’s standards.
About Discovery
Discovery Limited is a South African-founded financial services organisation offering products and services across health, life insurance, short-term insurance, investments, and wellness solutions. Through its various business units — including Discovery Health, Discovery Life, Discovery Insure, Discovery Invest, and Vitality.
Programme\Position Offerings
- Position Title: Funeral Policy Administrator
- Division / Business Unit: Discovery Life
- Location: Gauteng, South Africa
- Employment Type: Permanent
- Industry: Financial Services
- Function: Administration and Office Support
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Key Responsibilities
- Provide customer service to direct clients and financial advisors.
- Assist with policy updates, premium collections, and beneficiary details.
- Support financial advisors with product information and procedures.
- Handle credit control queries, including statements and payment arrangements.
- Manage and dispatch daily, weekly, and monthly reports.
- Address and escalate client complaints where necessary.
Attributes Required
- Strong logical and analytical problem-solving ability.
- Excellent interpersonal and communication skills (verbal and written).
- Numerical proficiency and attention to detail.
- High level of accountability and ownership.
Eligibility Criteria
- Completed Matric (Grade 12).
- Customer service experience (advantageous).
- Post-matric qualification (advantageous).
- Proficiency in Microsoft Word, Excel, and Outlook.
How to Apply
Please ensure that your application includes an updated CV and any relevant supporting documents.