Description
The IT Intern will work under the guidance of Service Desk Engineers and other senior IT professionals, providing first-level support to end-users, manage help desk queries, troubleshoot technical issues, and ensure optimal system performance.
About Digicall Group
Digicall Group is a leading business process outsourcing and technology solutions provider operating across various industries including insurance, finance, telecommunications, and logistics.
Programme Offerings
Position: IT Intern
Location: Johannesburg
Job Type: Internship | Information Technology
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Eligibility Criteria
Qualifications
- Minimum: Grade 12 or equivalent NQF level 4
- Advantageous: Degree or Diploma in Information Technology, Computer Science, or a related field
Experience
- No experience required
- Prior experience in a technical support role would be advantageous
Skills & Knowledge
- Awareness of company policies and procedures
- Understanding of business ethics and values
- Knowledge of company structure and reporting lines
- Familiarity with business processes and procedures
- Good communication skills, both written and verbal (English)
Responsibilities
Operational
- Assist with troubleshooting and resolving hardware/software issues for end-users via phone, email, or in-person
- Provide technical support for systems, applications, and network connectivity
- Deploy and configure desktops, laptops, printers, and IT equipment
- Prioritise and escalate tickets based on established procedures
- Maintain documentation of support activities and solutions
- Manage user accounts (creation, password resets, permissions)
- Support IT projects and initiatives
- Suggest process improvements based on practical experience
Competencies
- Examining Information & Interpreting Data
- Adopting Practical Approaches & Developing Expertise
- Interacting with People & Following Procedures
- Upholding Standards & Pursuing Goals
- Meeting Timescales & Checking Things
How to Apply
Interested candidates should submit an updated CV and relevant supporting documents.