Clicks – Service Advisor

Description

Clicks Group is looking for a motivated and customer-focused Service Advisor to join the team at Clicks Soneike in the Western Cape. The successful candidate will ensure service excellence at the point of sale through effective management of cashiers, operational activities, and customer engagement. This role requires a strong focus on efficiency, accuracy, and delivering an exceptional shopping experience.

About Clicks Group

Clicks Group is South Africa’s leading health, beauty, and wellness retailer, operating over 850 stores nationwide , through brands such as Clicks, GNC, The Body Shop, and Claire’s.

Programme\Position Offerings

• Position Title: Service Advisor – Clicks Soneike
• Division / Business Unit: Clicks Store Operations
• Location: Soneike, Western Cape, South Africa
• Employment Type: Permanent
• Industry: Retail / Health & Beauty
• Remuneration: Market Related
• Equity Status: Employment Equity position

Key Responsibilities

• Direct and control all operational activities at the point of sale efficiently.
• Manage cash and stock processes, minimising shrinkage and ensuring compliance with company policies.
• Lead, motivate, and train cashiers to provide consistent service excellence.
• Ensure sufficient staffing in line with labour legislation and work schedules.
• Resolve customer queries promptly and professionally.
• Drive Clicks ClubCard participation and store promotions.
• Maintain store administration, housekeeping, and product merchandising standards.
• Act as a brand ambassador by providing friendly and visible customer support.

Attributes Required

• Strong leadership and communication skills.
• Customer-oriented with excellent interpersonal skills.
• Highly organised with the ability to plan and prioritise.
• Target-driven with problem-solving ability.
• Resilient and able to work effectively under pressure.
• Committed to upholding company values and service standards.

Eligibility Criteria

• Education: Grade 12 (Matric) – Essential.
• Desirable: Retail or Business Management qualification.
• Experience: Minimum 1 year in a customer-facing supervisory role within a retail or FMCG environment.
• Numeracy, computer literacy, and stock management experience required.

How to Apply

Please ensure that your application includes an updated CV and any relevant supporting documents.

• Application Closing Date: 16 October 2025.