Clicks – Helpdesk Operator

Description

Clicks Group is seeking a motivated and customer-focused Helpdesk Operator to join their support team in Woodstock, Cape Town. The successful candidate will handle incoming calls, log service requests accurately, and ensure all queries are resolved timeously while delivering excellent customer service. This is an excellent opportunity for someone passionate about problem-solving and administrative support within a fast-paced retail environment.

About Clicks Group

Clicks Group is a leading retail and healthcare company in South Africa, specializing in pharmacy, health, beauty, and wellness products.

Programme\Position Offerings

• Position Title: Helpdesk Operator
• Division / Business Unit: New Clicks SA (Pty) Ltd
• Location: Woodstock, Cape Town, South Africa
• Employment Type: Permanent
• Industry: Wholesale & Retail Trade

Key Responsibilities

• Receive incoming helpdesk calls and log them accurately and professionally.
• Allocate calls to the correct department and ensure follow-up and closure of queries.
• Provide regular feedback to callers and ensure customer satisfaction with the resolution.
• Maintain high standards of data accuracy and system input.
• Conduct quality assessments of calls and processes to meet SLA requirements.
• Liaise with suppliers regarding accounts payable and ensure service continuity.
• Manage and escalate after-hours calls efficiently according to schedules.
• Provide reports and updates to the Helpdesk Supervisor on call statuses.
• Investigate and resolve AWOL orders and related issues.
• Adhere to all company policies, procedures, and quality standards.

Attributes Required

• Strong communication and interpersonal skills.
• Excellent customer service mindset and problem-solving ability.
• Attention to detail and ability to manage multiple tasks.
• Flexible, energetic, and able to work under pressure.
• Reliable, punctual, and self-motivated with a strong work ethic.
• Ability to work independently and within a team environment.

Eligibility Criteria

• Matric / Grade 12 qualification.
• 1 – 2 years’ experience in a similar helpdesk or support environment.
• Customer service experience is essential.
• Computer literacy and strong administrative skills.

How to Apply

Please ensure that your application includes an updated CV and any relevant supporting documents.

• Application Closing Date: 8 October 2025.