Capita SA Learnership 2023

Capita SA Customer Services Learnership Programme 2023/24 in Cape Town

What is This Learnership About?

Capita SA, a company in Cape Town, South Africa, is offering a Learnership opportunity to young people who are currently unemployed and want to start their careers in the customer services industry.

The 12-month Learnership includes work readiness training, practical training, and on-the-job experience.

Job Description

As a Customer Services Representative, your main responsibilities will include:

• Resolving product or service problems for customers.
• Providing technical troubleshooting and general customer support.
• Offering new products and services to customers where relevant.

Responsibilities:

During the learnership, you will be involved in various tasks, including:

• Supporting customers across the wider Hive business.
• Providing world-class customer service to both new and existing customers.
• Offering sales support to customers.
• Continuously learning about Hive’s products and services.
• Promoting and selling Hive products to new and existing customers.
• Supporting customers across the wider Hive business.
• Provide world class customer service to both new and existing customers.
• Provide Sales support to customers.
• Continual learning of Hives product/service
• Promote and sell Hive products to new and existing customers
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries whilst delivering customer service excellence
• Contribute to the workstream to deliver objectives to agreed business targets (including sales growth, quality and compliance)
• Deliver accurate information on products and services to ensure consistency across the organisation and provide trustworthy customer service
• Identify and understand customer needs in order to provide a consistently high-quality service 
• Escalate any queries, complaints to the relevant business units to ensure they are handled and resolved in a timely and professional manner
• Increase customer retention, loyalty and build a credible reputation
• Comprehend and adhere to the company and department standards, policies and procedures
• Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards
• Deliver a quality service to all customers and third parties to ensure customer and client satisfaction
• Achieve and deliver effective level of personal work, activities and high level of performance to meet individually set objectives
• Identify and contribute to self-development to enhance individual and departmental performances within client/company procedures and policies
• To actively support through own knowledge or by recognising the need for specialist support in the areas of legal and regulatory compliance to meet best practise and company policy
• Take ownership of self-development to help drive personnel
• Adhere to HR policies and procedures as set out in individual contract and staff handbook
• Drive revenue generation capability to increase revenue for Clients
• Being the ‘Customer Champion’ you will challenge existing process/systems that stand in the way of driving customer delight, by placing our customers at the heart of everything that we do
• Using call centre systems competently to keep both customers’ accounts and own records accurately updated
• Acts as a mentor to support and develop less experienced colleagues.

Key Focus Areas:

To excel in this role, you will:

• Investigate and resolve high-volume customer enquiries with a focus on delivering excellent customer service.
• Identify customer needs and provide consistent high-quality service.
• Escalate queries or complaints to relevant business units for timely resolution.
• Drive customer retention, loyalty, and a positive reputation for the company.
• Adhere to company policies, procedures, and standards to maintain a high level of performance.

Development and Growth:

At Capita South Africa, we value your personal and professional growth. You will:

• Actively contribute to self-development to enhance individual and departmental performances.
• Be supported in areas of legal and regulatory compliance to meet best practices and company policies.
• Have the opportunity to challenge existing processes and systems to drive customer delight.

Qualifications and Requirements:

To be considered for this learnership, you need:

• A passion for delivering exceptional customer service.
• A willingness to learn and develop your skills.
• The ability to adhere to company policies and procedures.
• Computer literacy.

Be the Customer Champion!

As a Customer Services Representative, you have the chance to be the “Customer Champion” by placing our customers at the heart of everything we do.

Your dedication and commitment to providing outstanding service will drive customer delight and revenue generation for our clients.

Join Capita South Africa Today!

Don’t miss this exciting opportunity to kickstart your career in customer service. Be a part of our dynamic team and make a positive impact on our customers’ lives.

Apply now for the Customer Services Representative Learnership and take the first step towards a rewarding future!