Boxer – IT Service Desk Agent

Description

Boxer is recruiting three (3) IT Service Desk Agents on a permanent basis for its Head Office IT team in Westville, Durban (KwaZulu-Natal). This is an entry-level support role focused on logging and resolving day-to-day IT incidents and service requests for internal users across stores, distribution centres, and head office functions.

About Boxer

Boxer is a South African retail business operating a network of value-focused stores supported by distribution and head office functions.

Programme\Position Offerings

• Position Title / Programme Name: IT Service Desk Agent
• Company: Boxer
• Division / Department: IT / IT
• Location: Westville, Durban, KwaZulu-Natal, South Africa
• Employment Type: Permanent
• Industry: Retail / IT Support
• Number of Positions: 3
• Minimum Education Level: Diploma | Advanced Certificate
• Job Category: IT

Key Responsibilities

• Man the Service Desk telephone lines and respond promptly to user requests.
• Log incidents and service requests on the IT service desk system and route to the correct resource.
• Provide first-line support to Head Office and store users across hardware, software, and business systems.
• Troubleshoot and resolve basic IT issues (e.g., printers, tills, scanners, pricing, network connectivity).
• Monitor incident progress to ensure service levels are met and escalate when required.
• Liaise with stores and suppliers to support timely resolution of IT issues.
• Maintain accurate records of incidents and actions taken.
• Share knowledge and support colleagues to improve team delivery.

Attributes Required

• Customer-focused with a service mindset and strong communication skills.
• Strong problem-solving and analytical capability.
• Able to work under pressure while maintaining professionalism and accuracy.
• Team-oriented, proactive, and willing to learn in a retail IT environment.
• Detail-oriented with consistent record-keeping discipline.

Eligibility Criteria

• Matric (Grade 12) plus basic IT-related certification or coursework (e.g., CompTIA A+ / N+ or equivalent).
• 0–6 months’ experience in an IT support/service desk environment (graduates welcome).
• Working knowledge of Microsoft Office and basic troubleshooting skills.
• Familiarity with retail or POS systems is advantageous (not essential).

How to Apply

Please ensure that your application includes an updated CV and any relevant supporting documents.

• Application Closing Date: 30 January 2026
• Reference Number: BOX260115-1