Description
Absa Bank is seeking a professional and customer-oriented Receptionist / Switchboard Operator to join the team at its Capital City Branch. The successful candidate will serve as the first point of contact for clients and visitors, managing inbound calls and reception duties while ensuring a high standard of service and operational support across the branch.
About Absa Group Limited
Absa Group Limited is one of Africa’s leading diversified financial services groups, with over a century of heritage. The bank provides a comprehensive range of financial products and services, including personal and business banking, corporate and investment banking, wealth management, and insurance solutions.
Programme\Position Offerings
- Position Title: Receptionist / Switchboard Operator
- Division / Business Unit: Capital City Branch
- Location: Capital City Building, Gauteng, South Africa
- Employment Type: Full Time (Hybrid)
- Industry: Banking and Financial Services
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Key Responsibilities
- Operate the branch switchboard, ensuring professional and efficient call handling.
- Receive, screen, and redirect incoming calls to appropriate internal departments.
- Welcome and assist visitors at the reception area, providing accurate information.
- Take and relay messages promptly and professionally.
- Support marketing and product promotion initiatives through outbound calls when required.
- Collaborate with branch and sales teams to maintain consistent service delivery.
- Adhere to all Absa policies, data privacy standards, and health protocols.
- Maintain compliance with regulatory and risk management requirements.
Attributes Required
- Strong interpersonal and communication skills.
- Professional telephone etiquette and customer service orientation.
- Ability to multitask in a fast-paced environment.
- High attention to detail and organizational ability.
- Team player with a positive, proactive approach.
Eligibility Criteria
- Minimum Qualification: GET Certificate in Education, Training, and Development (or equivalent).
- Experience: Previous experience in reception, customer service, or a call centre environment (advantageous).
- Skills: Telephone handling, customer engagement, teamwork, and adherence to compliance protocols.
How to Apply
Please ensure that your application includes an updated CV and any relevant supporting documents.
- Application Closing Date: 1 November 2025
- Reference Number: R-15980344